Expert pre-sales consultancy, shortened repair times, helpful advice and bespoke staging services are just some of Sektor's distribution 'extras' that our services team can offer our resellers and their customers.
With expert industry specific technicians and investment in technology and processes that will enable the highest levels of technical support available, Sektor's commitment to customers continues long after a solution has been installed.
Sektor is here to support you in every step of your customer's project deployment process from staging to testing to rollout and after sale support. When our partners choose Sektor, they’re not just buying a product – they open the door to a whole extended support team, and a complete portfolio of services offering 360 degree value.
Testing
Staging & Configuration
Management & Rollout Services
Our fully automated ticketing system provides resellers with the ability to track every aspect of a product repair. You can view the time/date a unit is received and which technician the device has been assigned to. Our team diagnoses the repair as a warranty or non-warranty job. If non-warranty, an online quote is created with itemised parts and labour break down, you are then able to accept the repair quote by a simple click of a button. When the job is complete an email will be sent to you including courier ticket number to allow you to further track the goods to final destination.
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Our ticketing system makes it easy for you, our dealer, to log any technical queries via email or directly on the portal. Logging into the portal accesses your ticket information and knowledge-based articles.
You can Contact Us with your and your customers' requirements and we can tailor a solution to suit your needs.
With Quick Support, your can give our team access to your system via TeamViewer (during business hours). This comes in handy for minor configuration issues.
