Our delivery partners, NZ Post (including CourierPost and Pace) have updated their delivery protocol to limit physical contact consistent with the Government's advice, as of Monday 16 March to reduce the risk of COVID-19 infections. 

Click here to read the full announcement from NZ Post. 

Delivery on Signature Required Product 

NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.  

If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.